Sports Fan Engagement Conference
Robert and I recently traveled to Atlanta to attend the Sports Fan Engagement Conference. It was a quick trip, but a good conference to attend.
I was on a panel about developing consumable and shareable content. It was a good discussion and the other panelists had some amazing examples of digital content.
It is always interesting to learn how other brands are delivering content. At Old Hat, we get to work with many brands and each one is unique. Each organization knows their fanbase and has ideas on how to get that emotional reaction from them.
I was also able to attend a few different sessions at the conference. One I found particularly interesting was about personalizing the web experience. NBA teams are doing some innovative things with geographically based content. The speaker was from the Trailblazers and he went through their process of serving different ads and content based on the zip code where the user is located. This allows them to not waste fans’ time. If a user on the site is from North Carolina, the chances they will be able to purchase season tickets is very slim. With the website, the Trailblazers are able to serve up content that might be more relevant to a fan in North Carolina while simultaneously serving up different content to fans who live closer to the team. Each fan is seeing the content they prefer, which makes it considerably more likely that the website will become a part of their regular habits. This is a great example of efficient use of a website and how to effectively develop a digital community.
Another session I attended was about Atlanta United, a new team in Major League Soccer. They are in a unique position since they are a completely new team in a city that did not previously have a soccer club. They have been able to create unique content as they have started the team, created their kits, and added players to the roster.
With the conference being located in downtown Atlanta, we were also able to tour the College Football Hall of Fame. It was a cool venue and had some interesting technology. Upon entering, you are given a badge with a RFID chip inside. This identifies your name and favorite team at all of the exhibits. Digital exhibits change to display your favorite team’s content. It creates a unique experience for each visitor and allows all schools to be represented in some way.
Finally, Robert managed to win a table-top foosball tournament at the conference and walk away with a signed LA Galaxy jersey. This guy is always working hard!