I don't have a ton of memories from spending time with my father growing up. He was in a car accident when I was 6 that nearly killed him and for a couple of years, he was incapable of doing much in the way of the typical father-son things. And even after he had fully recovered, he was never the type of father to sit down on the floor with me and play a game. He worked hard all week and then on the weekends he worked harder (I grew up on a farm). This is not to say that my father failed in any way. I think he still spent more time with me and my siblings than a lot of fathers do. And he was a great dad. I'm just saying that due there wasn't just a ton of one-on-one time. Therefore, the memories I do have of time with my father are held very precious to me. Three to four times per year, he would drive me the hour-long trek from Guthrie, OK to Norman to see the Sooners play football. It was the Switzer era and there was no bigger fan of Brian Bosworth than I was. I was equally as excited to go to the 2-3 OU men's hoops games each season. Wayman Tisdale, Mookie Blaylock, Tim McAlester... All my heroes. But I don't think anything was better than when he'd take me to Stillwater to see OU play Oklahoma State in basketball. Gallagher-Iba Arena held all of about 37 people back then and there were typically 4 OU fans in the entire crowd. I was one of them for about 8 years in a row. I'll never forget those times and because of those moments, I have passed that along to my own sons. I want them to have those same memories I have.
Years after I started Old Hat, I finally decided to sit down and figure out our mission. What is our purpose? Why do we do what we do? I had pondered that many, many times and for some reason it was never obvious to me. But all at once it became very clear why we are here and why I started Old Hat to begin with. Almost every person I speak to, whether they are sports fans or not, have some memory of a sporting event that they will never forget. Whether it's just driving to track meets with their dad, attending the World Series or simply playing little league, I've never met a person that didn't have a great sports memory that nearly brings tears to their eyes thinking about. And those people ALWAYS remember exactly who they were with.
Sports brings people together. It provides opportunities for fathers to create lifelong memories with their sons. It allows people to share great moments with their brothers, sisters, mothers, friends, etc. And we get so wrapped up in it that the emotion often turns into embraces and tears of joy. And all of the stresses of life are temporarily invisible.
THAT is why we do what we do. At Old Hat we have the opportunity to be a part of that. We can amplify that experience for people. Whether it's helping get people in the seats to begin with or making they experience better once they arrive, we are a part of creating memories for literally millions of people every year. I take great satisfaction in that.
One of the things that the amazing Tracie Hitz taught me early on working at Northwestern was the importance in creating a good bond with EVERYONE who works at Northwestern. Having a positive, beneficial relationship with your facilities crew can provide a helping hand when you need to drag all those t-shirt boxes from one side of the stadium to the other. Making sure you keep your athletic communications buddies in the loop on your marketing promotions might get you more shout-outs in press releases. Bringing some doughnuts in to your football contact can help get his support with player appearances.
Working effectively with the ticket office is one of the best ways to help you reach your goals. At Northwestern, our ticket office was a small crew who had a number of years of experience with the Wildcats. One of the key things I discovered is that supporting their efforts will help them support your efforts. When season ticket mailings went out, our marketing team was down helping stuff envelopes for two days straight. When we had promotional giveaways, the ticketing team would help pass out t-shirts if they could spare the time. As an athletic department, you have the same common goal and helping one another reach those goals together is much easier than struggling apart.
Whenever we decided to offer special discounts on tickets (like group ticket pricing for people wearing one of our promotional t-shirts), the ticketing department had to do extra work to make that happen. Communication between departments was a must. If they can understand why you are doing these marketing initiatives, it helps them embrace the extra work. Weekly meetings and a good amount of emails made sure we were on the same page.
Utilizing ticketing crews for feedback following games is often overlooked. Ticketing personnel are often the first or one of the first contacts your fans make at an event. Ensuring your ticketing crew greets fans with a smile, knows about your promotions for the game and can relay customer feedback to you are all important things to consider. Our ticketing team passed along valuable feedback, like how much fans loved that light up mug or if they were annoyed with the long line entering the parking lot.
One thing Tracie and I always wish we could capitalized on was collecting the contact information of our walk-up traffic. Going back, I am sure we could have worked with our ticketing team to try and collect this information add to our customer database. Thinking of new and different ways to use this important resource is something Tracie and I are always thinking about for our clients.
If there is an opportunity you are hoping to take advantage of, reach out and see if we can help! If you think this information was a game-changer, and I mean, how could you not, just wait for an exciting new feature from our ticket-meister, Andy. Andy is quite a ticketing dandy and will be bringing you the 411 on the selling tickets. Stay-tuned for more!
Like a lot of people in this country, I have spent the last couple nights watching the Spurs vs. Heat in the NBA finals.I am not a huge basketball fan but I grew up near San Antonio and watch the Spurs as much as I can.
About midway through the first half, there seemed to be a rather random offensive foul call on Tim Duncan. Before you jump ship and assume this is going to be a blog complaining about the officials from a Spurs fan who had to watch his team get smashed last night, stay with me. What grabbed my attention about this is the way the ABC/ESPN handled the situation. The announcer immediately made a comment about Bosh needing to write a check for flopping to the NBA and they went to commercial. After the commercial they come back and are interviewing a former official about the play. He quickly declared it was a great call and there was no need to question it. Not surprisingly, the announcer made a quick comment about wanting to rebuttal and then they went too commercial. The announcer was never allowed a rebuttal.
Throughout the rest of the night they went back to the retired official to justify calls made by the other officials against both teams. A soft foul on Wade had to be replayed and discussed by the retired official so the fans believed in the call. It became quite comical and it is something they have continued to do throughout the playoffs.
Why am I rambling on about this? Questioning the officiating of the NBA is nothing new but this attempt to involve the sideline crew and announcers came off as insincere. How does this relate to Old Hat? It made me think of all of the marketing plans that come through our office every year. They come in all shapes and sizes, with teams trying figure out what they can do to get the attention of their fans. More often than not it is the marketing plans that are laid out with the fans in mind. The plans that genuinely take the interest of their fans to heart are the ones that are the most successful. Marketing is not about trying to convince your fans that you are thinking correctly or that you care about the fans experience. Marketing is about actually caring about your fans experience. Wanting to make sure they have the best time and want to come back because they enjoyed their day with your organization.
Almost a year ago, I started at Old Hat Creative. My second week on the job I attended NACMA in Dallas and at about that same time, the University of Utah came on as a retainer client. This meant great things for Old Hat Creative! We would be their marketing agency, designing anything and everything one can think of in the sports marketing world. Intro videos, posters, banners, calendars, logos, commercials, web and newspaper ads, social media graphics, brochures, postcards, etc. The list goes on and on.
It's been one year now and Old Hat Creative and the University of Utah Athletics are happy to announce a new opportunity! Starting this July, our graphic designer, Luke Atkinson, is moving to Salt Lake City, Utah to work side-by-side with the Utah Marketing department as a member of Old Hat Creative. You can read Luke's story by reading his latest blog entry.
About six months ago Old Hat Creative was approached by the team at Operation Hat Trick for a little help with their website. I had heard of the organization before but did not really have any idea of what they did. It is a great organization and you can find out more about it here.
In the past, Old Hat has done Mayham, Humayliation, and this year our Super Fan 5k to help raise money for good causes. Since I have been here we have not had an opportunity like this and it was something I was excited to play my part. The request was simple enough, help us redesign our website and make it look professional.
When we started, the site looked like this….
There are a couple of issues with the look, but all in all, it really just needed a face-lift. Our interactive team jumped on a conference call with everyone involved. When we first look at a site, it is easy to tell what can be changed and what should be fixed. However, it is not until you talk to the people involved that you really get an idea of what needs to be done. Amber Lilyestrom was great to work with on this project. She has a passion for her work and this organization that you feel when talking to her. Once we heard what she had to say, it was a lot easier to come up with the changes. Here are a couple of looks at the changes.
It is always a process doing a project like this because we were not going to develop the site.Normally, our designers work hand in hand with our programmers to make sure the site design will function properly, and more importantly can actually be coded.The programmer for this site is someone I have only met through email and that leads to even more emails.
Relaying the functionality of the design, as well as the specific items that the client needs, requires a lot of emails and discussion but in the end, it came out right. The site looks great, the programmer did a great job of making our design come alive, and the client is happy with the work.
Operation Hat Trick is a great organization and one I would encourage you to support.
Know what's difficult? Running a business. Raising children is tough, sure. But the results of your failures aren't quite as immediate. If you screw up in raising your kids, you probably won't realize it until they're meth addicts or shooting at people from a clock tower. Running a marathon is difficult. But it's difficult for 18 weeks leading up to it and then for 4 hours during (or if you're a complete stud like me, 3 hours and 35 minutes). Running a business is always difficult. It never gets easy. No matter how well things are going, there are always new challenges. Back me up here, Trip Durham! And if you screw up, people lose their jobs. If you screw up BIG, you lose everything.
One of those difficulties we face every year is how to be properly prepared for the onslaught of "busy season" for the upcoming year. Right now we're in our "dead season" which doesn't mean that we don't have lots to do. It just means that compared to August, September and October, the spring months are a breeze. But Old Hat has been around for 9 years and each year we have seen exponential growth in the amount of work that we have coming in. And it seems like each year we are understaffed through those busy months. What I am faced with each spring is making sure that we are properly staffed for that time period but not OVERstaffed. We don't want to be put in a position where we have to lay-off someone after the busy season ends because we don't have enough work. We also have to decide when to bring in new people in order to train them and have them ready for busy season. If we hire too soon, we're putting money toward an unnecessary payroll expense for someone that doesn't have anything to do. If we hire them too late, busy season comes and they aren't properly prepared. So every May/June, we have to decide who we're hiring, how many people we're hiring and when to bring them on. Hire too many and we spend too much on payroll and profits suffer. Hire too few and everyone is miserable all fall because they're working too much.
Growing is painful at times. And even though you can analyze past successes and failures, study your numbers, etc... it's all just a big guessing game. Sometimes I guess right and sometimes I guess wrong. I've gotten better at it over the years but last year we had the biggest jump in growth we'd ever had and there was no way to know it was coming. It seems to have just happened. Do I prepare this year for that level of growth? Or do I prepare for what we had typically done in prior years? Or is this the year where it all levels out and we hardly grow any?
If you’ve read any of my blogs over the years, you’re very familiar with the fact that we started in 2004 as a print design company only.One employee, one client.Over the years, of course, we have grown to provide everything a sports organization could need to market their athletic programs.We have produced literally hundreds of videos, animations and commercials.We have launched websites and mobile applications for some of the top programs and events in the history of sports.We have shot video and photography of Olympians and National Champions.And we now consult on national marketing campaigns for teams all over the country.Yet to some, Old Hat Creative is still just a print design company.
Obviously, many of our clients are familiar with the fact that Old Hat Creative is six divisions under one umbrella. Some, like Michigan, Utah and Texas A&M use every division. And some, like Colorado and South Florida have primarily utilized Old Hat’s Interactive and Production divisions. Over the years, we have done a lot to promote the fact that Old Hat Creative is a full-service agency built for the sports industry. And with our strong focus on providing customer service that is second to none, we have enjoyed significant growth in all areas. Yet some still see us as simply a print design company.
Our approach to addressing this issue was to do a slight re-brand, both to restructure ourselves internally and also to re-present ourselves to our clientele. Old Hat has been six divisions under one umbrella for quite some time. But we decided that it's now time to tell the whole story of Old Hat Creative all at once.
The first step of the process was to actually brand each division separately… Give each division its own name and secondary logo.
Old Hat Productions – Handles the production of all video and animation
Old Hat Interactive – Designs and develops all web-related projects and mobile applications
Old Hat Print Design – The old stand-by, this division produces all print collateral and environmental graphics
Old Hat Branding – Handles full athletic rebrands, event logos, facility marks, etc.
Old Hat Capture – These guys go on-site to capture photography and video for the production of your other marketing pieces
Old Hat Consulting – This division does everything from writing marketing campaigns to new idea generation to running your social media
It’s not enough, of course, to just give our divisions a name and a logo and start telling people about it, we must carry it through to how we market ourselves.
Old Hat is visible to our current and potential clientele through two primary sources, the NACMA convention and our website. It is imperative that we make sure that we focus strongly on presenting our “six-division” concept to the public via both of these. At NACMA, you will see a booth that is twice as big as what we had last year and when you approach us, we will find out what it is you are looking for information on and be able to direct you toward information that pertains to that exact type of project. Rather than promoting Old Hat Creative, we’ll be promoting the division that pertains to you. So if all you need is a logo or a website, that’s the information you’ll receive.
Additionally, when you visit our website, we have made it easier to find projects that pertain to exactly what you’re looking for. You might not want to see all our schedule posters or logos. You might just want to see the commercials we have produced. Click on the Old Hat Productions logo and that’s what you’ll get.
We want to tell the story of what all we can do for a sports organization. We want our existing clients to know that we can do things for them that we might never have done for them in the past. We want our potential clients to know that whatever they need, we have a division of the company full of experts that are dedicated to making sure that we deliver exactly what they need.
Above all else, the establishment of our defined six divisions makes the point that there is no firm in the country that can deliver every aspect of a sports organization’s marketing needs with the expertise with which we deliver it. Old Hat Branding has competitors. Old Hat Interactive has competitors. But no firm in the country combines to be able to do it all under one roof, with one point of contact, with the level of expertise in sports marketing that we have.